VC Powersports Shipping & Freight Policy
Effective Date: January 2024
1. Shipping Destinations:
VC Powersports ships products to addresses within the continental United States. For shipping to Alaska, Hawaii, and international destinations, please contact our customer service team for assistance.
2. Processing Time:
Orders are typically processed within 1-2 business days after payment confirmation. However, during peak seasons or promotional events, processing times may be extended. Customers will be notified of any delays.
3. Shipping Methods:
We offer various shipping methods, including standard ground shipping, expedited shipping, and freight options for larger items. The shipping method can be selected during the checkout process. Please note that certain products may have specific shipping restrictions.
4. Shipping Costs:
Shipping costs are calculated based on the weight of the products, shipping destination, and the selected shipping method. Customers can view shipping costs during the checkout process before completing their purchase.
5. Tracking Information:
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Customers can use this information to track the status and location of their shipment.
6. Delivery Times:
Delivery times vary depending on the shipping method selected and the destination. Estimated delivery times will be provided during the checkout process. VC Powersports is not responsible for delays caused by external factors, such as weather conditions or carrier issues.
7. Freight Shipments:
For larger items requiring freight shipping, customers will be contacted by the freight carrier to schedule a delivery time. It is the customer’s responsibility to be available to receive the shipment at the scheduled time. Failure to do so may result in additional fees.
8. Shipping Address:
Customers are responsible for providing accurate and complete shipping information during the checkout process. VC Powersports is not liable for any delays or additional charges resulting from incorrect or incomplete shipping addresses.
9. Shipping Damage:
If you receive a damaged product, please contact our customer service team immediately. We will work with you to resolve the issue and initiate any necessary claims with the carrier.
10. Returns and Exchanges:
For information on returns and exchanges, please refer to our Warranty Policy.
Contact Information:
If you have any questions or concerns regarding our shipping and freight policy, please contact our customer service team.
Contact Information:
VC Powersports
13813 Meridian Ave E, South Hill, WA 98374
(253) 435-1521 | [email protected]