VC Powersports Return Authorization Policy
Thank you for choosing VC Powersports for your powersports needs. We strive to provide you with high-quality products and excellent customer service. In the event that you need to return a product, please review our Return Authorization Policy outlined below:
1. Eligibility for Returns:
Products must be in new, unused condition, and in their original packaging.
Returns must be initiated within 30 days of the purchase date.
Some items, such as personalized or clearance items, may not be eligible for return.
2. How to Initiate a Return:
Contact our Customer Service team to request a Return Authorization (RA) number.
Provide your order number, product details, and the reason for the return.
3. Return Authorization (RA) Number:
An RA number will be issued once your return request is approved.
Clearly mark the RA number on the outside of the package being returned.
4. Return Shipping:
Customers are responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
We recommend using a trackable shipping method to ensure the safe return of the product.
5. Inspection and Processing:
Once the returned item is received, it will undergo a thorough inspection.
Refunds or replacements will be processed within [20] business days after the inspection is complete.
6. Refunds:
Refunds will be issued in the original form of payment.
Original shipping charges are non-refundable, except in cases of defective or incorrectly shipped products.
7. Defective or Incorrect Items:
If you receive a defective or incorrect item, please contact us immediately.
We will provide a prepaid shipping label for the return of such items.
8. Contact Information:
For any questions or concerns regarding returns, please contact our Customer Service team at VC Powersports.
Contact Information:
VC Powersports
13813 Meridian Ave E, South Hill, WA 98374
(253) 435-1521 | [email protected]
Thank you for your understanding and cooperation. We appreciate your business and are committed to ensuring your satisfaction with VC Powersports products.